Frequently Asked Question - When will I know the outcome of my complaint?

When will I know the outcome of my complaint?

If your complaint was filed less than 120 days prior to a meeting of the board of directors (held 2 times a year - in May and the week before Labor Day), it is likely that your complaint will not be reviewed at that meeting, but at the following meeting. You may expect information of the initial action taken on your complaint approximately four to six weeks following the board meeting at which your complaint is reviewed.