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Step-by-Step Instructions

Our Knowledge Base has Step-by-Step Instructions to help you request some of our services. Select a category to see the topics for that category. Click on the topic and you will be taken to the information for that topic. You can use this link to return back to the initial page which also provides a search function. 

Frequently Asked Question - When will I know the outcome of my complaint?

When will I know the outcome of my complaint?

If your complaint was filed less than 120 days prior to a meeting of the board of directors (held 2 times a year - in May and the week before Labor Day), it is likely that your complaint will not be reviewed at that meeting, but at the following meeting. You may expect information of the initial action taken on your complaint approximately four to six weeks following the board meeting at which your complaint is reviewed.

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